QUALITY CONTROL SYSTEM & PROCEDURE   Coast Air has a written quality control manual which details responsibilities and procedures. It is revised regularly to meet the latest industry, customer and government requirements Coast Air's Quality Manual demonstrates compliance with the latest revision of ANSI/ISO/ASQC Q9001. Government source inspection is done by an itinerant inspector. A copy of Coast Airâs QC manual is available upon request.     With cooperation and input from customers, suppliers, and co-workers, Coast Air is committed to being a superior, customer-service driven distributor of electrical and mechanical hardware. Performance to our customer delivery and quality requirements will be measured to assist in improving customer service. We will develop loyalty with all our stakeholders by being easy to do business with and maintaining a friendly and high quality work environment. Coast Air has won top supplier awards from Boeing, ITT and the US Small Business Administration for superior quality and customer service achievement. We are a certified supplier to many of our customers including the Federal Government. Coast Air became registered to the ISO 9002 standard in April of 1998. We focus on understanding and meeting our customer's quality, delivery and packaging requirements. A certificate of conformance is included with every shipment. When manufacturer certs are needed, they must be requested at the time of quote. Physical and chemical certs are also available for an additional charge when requested prior to order placement. All parts at Coast Air are lot controlled and traceable to the manufacturer. Milspec hardware is mechanically inspected using industry approved sampling plans. Our QC staff has years of experience working with the aerospace primes. They assure quality through attention to detail and knowledge of manufacturing processes. The responsibility of quality at Coast Air is shared by all co-workers. The sales staff must understand the customers requirements prior to quoting. Once an order is taken, all requirements are documented on the sales order so that the QC and warehouse staff can process the order accurately and completely. Quality and customer service data is collected and analyzed to find better ways to meet our customers needs. Internal audits are conducted to verify that our business practices are effective.
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