Customer Feedback Form - CoastAir, Inc.



	Please let us know what you think about our service by submitting the form below. We will use this information to improve the service we provide.

COAST AIR CUSTOMER FEEDBACK FORM

Stock availability:		Great About right Never enough

What items would you like to see us stock more of?

Competitive prices:		Way below the competition Right in there with other good distributors Too high!!

Examples of pricing:

Time to respond to quotes:		Great - under 1 hour Right when I need it - within 4 hours Too long - over 24 hours

Would the use of e-mail or fax improve how you view our service response time?		Yes No

Time to respond to follow-up:		Immediate Prompt response Takes too long

How do other distributors do it compared to Coast Air?

Accuracy of paperwork (certs, invoices, detail needed on packing list):		Perfect every time Some problems Chronic problems

Do you only request certs when your customer demands it, or due to your internal requirement?		Customer demands Internal requirements Both

What does our competition do that you’d like us to do?

What does Coast Air do right that our competition doesn't?

What other issues are important to you and your company that we need to focus on?

Optional Information: